Customer Service
At Mountway, we have always aimed to deliver the highest standards of customer service. This was recognised in 2002 when we received the prestigious BHTA (British Healthcare Trades Association) award for excellence in customer services.
As designers, manufacturers and suppliers of our products, we provide a closeness to the market that means communication channels are short and bureaucracy minimised, giving you peace of mind that your queries will be dealt with in a professional and efficient manner.
Our team is trained to the highest standards and is fully equipped with all the skills required to maintain exceptional levels of service. Combined with the latest Customer Relationship Management software, this ensures a quick, seamless flow from initial enquiry through to manufacture, despatch and after-sales support. Once you have received your product, we will be only too pleased to help with any questions or concerns you may have.
All Mountway products are manufactured to the finest quality and are guaranteed for at least 12 months. In the unlikely event that you experience problems, we will, if necessary, arrange for your product to be returned to us for assessment and repair.
Should your product be outside its warranty period, a full range of value-for-money parts and service packages are available through the Customer Services Team.
Product and service training packages are also available to give you the confidence to maintain and use our products within your own environment. Alternatively, we can manage your servicing requirements at our factory, where products can be serviced and tested as required.
