Mountway Boosts Business Performance Through Intelligent Software Integration
Mountway always prides itself on delivering the best possible customer experience. As part of this commitment, the company has recently invested £150,000 to integrate a new internal IT solution which will enhance customer service even further.
Sage 1000 has been implemented throughout Mountway and will now offer improved efficiency in all areas of the business, including manufacturing, distribution, finance, customer relationship management (CRM), and human resources.
Ultimately for all of Mountway’s customers, this new system will result in an improved experience through a greater understanding of individual needs. As the Sage 1000 software provides a unified business management solution, customer requirements can be identified and fulfilled in a quicker and more cost effective manner. The system allows Mountway’s team immediate access to information, from initial pre-sales enquiries, through to order fulfilment and after-sales support, thus providing customers with accurate, real-time information.
The Mountway team are extremely excited about this innovation, none more so than ‘Sage Super User’ Elizabeth Hobson, Mountway’s Customer Relations Manager. Elizabeth explained, “I have responsibility for sales order processing and this new software solution has radically improved my working day. As a member of the project team, I have helped implement improved workflow across the whole business, as each department is now virtually linked, resulting in a sharper, more customer focused approach. Mountway understood that integration of the CRM and back office functions was essential to retain customer’s loyalty in today’s competitive climate. The past six months have been challenging for us as the software has been rolled out, however with the system now operating successfully, the whole team is finding processes easier and the working day even more productive.”
Being able to fully engage with customers allows their accounts to be managed more effectively. Mountway representatives, whether managing a territory or performing administrative activities, now have a deeper understanding of individualised customer preferences and priorities, the challenges they face and a complete record of communication – all at their fingertips. This is boosted by Mountway’s enhanced ability to respond faster to market changes based on solid analysis and insight.
Peter Langlois, Director at Mountway commented, “As the company has grown and business has became more complicated and diverse, it has been essential for Mountway to move to a smarter, simpler integrated system that leaves room for growth to meet future demands from customers and dealers.”
For further information on how this major new software rollout at Mountway will benefit customers, please contact Customer Services on 01495 723 300 or freephone 0800 014 1852, or email us by clicking here.
